Privacy Statement


Zellwood Water Users, Inc. (ZWU) is committed to providing web users with convenient and secure e-government services. We are also very dedicated to protecting the privacy of our visitors. The following information will explain why information is collected when you visit our site, how that information is used and if it is shared with any third parties.

In no event shall ZWU or its officers, employees, agents, or representatives be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising from your accessing or using the web site, including but not limited to any disruption in service, or otherwise arising from the web site or from anything contained in or displayed on the web site. Nothing contained in or displayed on this web site constitutes or is intended to constitute legal advice by ZWU or any of its agencies, officers, employees, agents, attorneys, or representatives.

The purpose of this statement is to define ZWU's policy with regards to the collection and use of personally identifiable information (PII). PII is any information relating to an identified or identifiable individual who is the subject of the information.

Zellwood Water Users, Inc. collects two kinds of customer information:

  1. Anonymous
  2. Personally identifiable information (PII)

Anonymous Information
This type of information does not identify specific individuals and is automatically transmitted by your browser. This information consists of:

This information is used to help improve ZWU's Web Site. None of the information can be linked to an individual.

Personally Identifiable
Information (PII): This type of information could include name, address, email address and telephone number. ZWU will make every reasonable effort to protect your privacy. It restricts access to your personal identifiable information to those employees who will respond to your request. ZWU does not intentionally disclose any personal information about our customers to any third parties or outside ZWU except as required by law or by the consent of the person providing the information.
ZWU only collects personally identifiable information that is required to provide service. You can decline to provide us with any personal information. However, if you should choose to withhold requested information, ZWU may not be able to provide you with the online services dependent upon the collection of that information.

Data Collection
ZWU does collect information about visitors to the site. This information is used for analytical and statistical purposes to help better manage the site. Information that is collected includes the date and the type of browser being used. We use this information to learn how many visitors we have, where they are coming from, which parts of our web site are of most interest to users and other facts that will help us improve the web site and the services we offer.

Email Addresses
Email addresses obtained through ZWU's Web Site will not be sold or given to other private companies for marketing purposes. Email or other information requests sent to ZWU’s Web Site may be maintained in order to respond to the request, forward that request to the appropriate agency within ZWU, communicate updates to ZWU page that may be of interest to citizens, or to provide ZWU web designer with valuable customer feedback to assist in improving the site. Individuals can cancel any communications regarding new service updates at any time.
Use of "Cookies:" Some ZWU applications use "cookies." A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain information such as a user id that the site uses to track the pages you have visited. But the only personal information a cookie can contain is information you supply yourself. A cookie is only a test file and cannot read data off your hard disk or read cookie files created by other sites. Cookies can track user traffic patterns, recognize your computer's browser when you return, and could provide personalized content without requiring sign in.
You can refuse cookies by turning them off in your browser. However, they may be required to use some of the web applications on ZWU's site.

Online Transactions
Every effort is made to protect any sensitive personal information you give online. This site uses a secure server for conducting online financial transactions. All credit cards and other payment information that you transmit will be protected by encryption technology, provided that your browser is properly configured and your computer is operating properly. The encrypted information is shared only with our bank and a third party credit card application service provider, who also operate secured servers. Access to these records is limited to a very small number of employees who need it in order to perform a specific job.
In addition to the preceding terms and conditions ZWU, its officers, employees, agents, or representatives, shall not be liable for any damages of any kind arising from your use of the online bill-pay service, including any non-authorization of a user's payment by any entity involved in the processing of any online transaction including but not limited to your credit card company, any applicable governmental authority's non-acceptance of a payment from an online bill-pay user, or for any disruptions in service of the online bill-pay service, regardless of the cause. ZWU further assumes no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization of settings.
Completion of a payment transaction using the online bill-pay service is contingent upon: 1) the authorization of payment by all entities involved in the processing of any online transaction including your applicable credit card company; 2) the acceptance of your payment by the relevant governmental authority or other entity you are attempting to pay; and 3) payment of the online bill-pay transaction fee. If, for any reason whatsoever your payment is not processed, authorized, or accepted by any entity involved in the processing of any online bill-pay transaction your payment liability shall remain outstanding and unpaid and you may be subject to late fees, interest charges, penalties, shut-off, or other actions where applicable. All outstanding payment obligations shall remain your sole responsibility. You understand, accept, and agree to pay to ZWU any and all fees and/or penalties associated with the submission of any payment transaction that is returned by any bank or other depository financial institution for insufficient funds or any other error on your part.

Sale of Data from the Web Site
ZWU will not rent, sell or give away any personally identifying information entered into the web site (name, address, phone number, etc…) to third parties for marketing or mailing list purposes without your permission. We will also not disclose credit card information, except for purposes related to your transaction or as required by law.

Disclosure to Third Parties
As a governmental agency, the Public Records Law governs our activities. Any information received through use of the site is subject to the same provisions as information provided on paper. Otherwise we do not share any personally identifying information with any third party. For a more complete discussion of the implications of the Public Records Law, please refer to Florida State Statutes. Security For site security purposes and to ensure that this service remains available to all users, ZWU employs commercial software designed to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable by law.